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How Productive are your Meetings?
"Unless someone is looking for an excuse to duck a work
assignment, nobody wants to attend an inconsequential meeting."
- Bryce's Law
INTRODUCTION
As a businessman, one of my favorite movies is "Planes, Trains and Automobiles"
featuring Steve Martin as an advertising executive trying to return to Chicago
during the Thanksgiving holidays. The movie opens with Martin attending a
meeting in New York City where he is pitching an ad campaign to the President of
a large corporation, played by William Windom. The meeting is rather long
and boring as Windom quietly agonizes over the layout of Martin's proposed
ads. All of the meeting attendees sit quietly and patiently as they wait for
Windom to make a decision (which he never makes). As it is the holiday
season, they all have other things they want to do (in Martin's case, it is to
return home to Chicago). Ultimately, the meeting is a colossal waste of time
for all of the attendees.
We've all been involved with such meetings where the person running it is
either insensitive to the needs of the attendees or the subject matter is painfully
boring. It should come as no surprise that excessive or pointless meetings are
probably the number one cause for decreased productivity in organizations, be
it corporate or nonprofit (as Dilbert has pointed out to us time and again).
Understand this, unless someone is looking for an excuse to duck a work
assignment, nobody wants to attend an inconsequential meeting.
Remarkably, there are a lot of people who don't understand the basics of
running a productive meeting, hence the problem as exemplified by
Martin's movie. There is nothing magical about conducting a good meeting. It
just requires a little preparation, along with some leadership and structure during
its execution. Here are some simple guidelines to follow:
PREPARATION
First, determine the necessity of the meeting itself. Do you really have something
important to discuss or do you just want to simply "chew the fat." Meetings are nice
but we should never forget they distract people from their work assignments. Therefore,
we should only hold a meeting if it is going to benefit the attendees and assist them
in their work effort. Let us not forget there are many other communication vehicles
at our disposal: memos, e-mails, web pages (including blogs and discussion groups),
posted notices, general broadcasts over a PA system, etc.
If you are convinced of the necessity of the meeting, you will need to know
three things:
-
Your objective - Is the purpose of the meeting to communicate a particular
message, develop a dialogue and reach consensus, educate/train people, or
to offer a simple diversion for the attendees? People do not want to hear the
boss pontificate on some trivial manner (a la Dilbert). Make sure you have a
firm grasp of the purpose of the meeting and what you hope to accomplish. Ask
yourself how the attendees will benefit from the meeting. -
Your audience - Be sure to understand the targeted audience, their interests,
their work assignments, and their attention span. -
How the meeting should be conducted (this is critical). Should it be held
on-site or off-site to minimize distractions? Who should lead the meeting?
How should the meeting room be setup, such as required audio-video
equipment, flipcharts/blackboards, computer equipment, podiums, and the
setup of tables and chairs. A classroom setup is fine for lectures and
presentations but not necessarily conducive if the participants are going to
work in teams. For dialogs and strategy sessions, a roundtable or u-shaped
layout is better. Even the chairs are important; everyone likes comfort
but if you want to keep people's attention, there is nothing wrong with
hard chairs that force the participants to sit-up and take notice during the
meeting. -
Print up agendas in advance so everyone knows the meeting's purpose,
the items to be discussed, the timetable, and what is needed for
preparation. It is not uncommon to also advise the dress code for
the meeting. If possible, send agendas and any other items in advance
for the attendees to adequately prepare themselves for the meeting.
This will save considerable time during the meeting. -
Post scheduled meetings to calendars and, whenever possible, send
out reminders at least one day in advance.
EXECUTION
Having a strong and fair leader for the meeting is essential for its success. This may
or may not be the main speaker. Nevertheless, the leader has to play the role
of traffic cop so the meeting doesn't get sidetracked and stays on schedule. Knowing
when to defer peripheral discussions to a later time or place (such as after the
meeting) is important to keep everyone focused on the main mission of the
meeting. Being the traffic cop often requires skills in tact and diplomacy so
the meeting doesn't spin out of control.
Here are some other items to consider:
-
Stick to the agenda. Start and end on time and maintain order.
Got a gavel? Do not hesitate to use it judiciously. Maintain civility and
decorum. Allow people to have their say but know when issues are getting
out of hand or sidetracked. -
Follow the old military principle of: "Tell them what you are going to tell
them; Tell them, and then; Tell them what you've told them."
Developing a punchlist of action items at the conclusion of the meeting
can be very useful for certain situations. -
Introductions are important so participants know the cast of characters
involved and their interests. But do not waste an inordinate amount of
time here. Also, name tags or name cards are useful to avoid the
embarrassment of forgetting names and titles. -
Make the meeting worthwhile. Keep it interesting and informative;
Heck, make it fun if you can. Make it so the attendees feel that they
are not wasting their time. -
Again, know your audience - speak in terms your audience will
understand. An eloquent vocabulary might be impressive, but it
may also intimidate and confuse the attendees (beware of the
"verbosity of bullshit" phenomenon). Also, read the body language
of the attendees to see if they are paying attention. -
I am not a big fan of histrionics. Many lecturers like people to get up,
stretch, shake hands with everyone or hold a group hug. This can be
downright embarrassing to people. Get to the point and move on.
REVIEW
All meetings should be reviewed, either formally or informally, to determine
the success of the meeting. Informal reviews are used for short meetings to
determine action items to be followed up on. Formal reviews should be
considered for all lengthy meetings. Standard critique sheets should be
used for attendees and the leader to evaluate the meeting. Prepare a
summary and evaluate the meeting's success. More importantly, learn
from the comments received. There is little point of going through the
motions of a review if you have no intention of acting on it.
CONCLUSION
Mastering the execution of an effective meeting requires a little
planning, a little organization, and a lot of management. Bottom-line,
how do you know if your meeting was a success? People do not groan
when you call the next one.
About the Author
Tim Bryce is the Managing Director of M. Bryce & Associates (MBA)
of Palm Harbor, Florida and has 30 years of experience in the field.
He is available for training and consulting on an international basis.
He can be contacted at: timb001@phmainstreet.com
Copyright © 2006 MBA. All rights reserved.
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